Have a question, feature request, or need help? We'd love to hear from you.
Or email us directly
hello@bookkraftai.comHave a question about our tools? Found a bug? Want to suggest a feature? We read every message and respond personally — no automated replies.
Tool issues or unexpected errors. Feature requests or suggestions. Questions about pricing or your account. General feedback about Book Kraft AI. We're a small team building tools for authors and editors — so your feedback actually shapes what we build next.
We typically respond within 1-2 business days. If your question is urgent, mention it in the subject line and we'll prioritize it.
Not ready to reach out yet? Browse our free tools or check the blog for answers to common questions.
Tool errors and unexpected behavior — if something didn't work the way you expected, tell us what you uploaded and what happened. We can usually reproduce the issue and fix it.
Questions about your specific EPUB — if your file is getting rejected by KDP or Apple Books and you're not sure why, describe the error message you got. We'll point you to the right check or tool.
Feature requests — we build what authors actually need. If there's a formatting step you keep doing manually that should be a tool, we want to hear it.
Account and billing — credit balance issues, payment questions, or anything related to your subscription. Include your account email so we can look it up.
Writing or editing your book content — we handle the technical formatting side, not the manuscript itself.
KDP account suspensions or policy violations — those go through Amazon's author support directly.
We typically reply within 1–2 business days. For anything urgent — a launch deadline, a time-sensitive rejection — say so in the subject line and we'll prioritize it. We don't use automated replies, so the response you get is from a real person who read your message.